NEW BIKE SERVICE PLAN
We Offer An Industry-Leading 3-Year Tune-Up & Adjustment Plan With All New Bike Purchases3-Year Complimentary Tune-Up & Adjustment Plan
Most specialty bike shops offer a basic complimentary service plan with the purchase of a new bicycle (a key distinction between buying at a bike shop versus mass merchants like Wal-Mart or Costco). Backcountry Bike & Ski goes a step further with professional assembly, a proper bike fitting AND follow-up tuning/adjustments for a full 3 years after purchase.
All bicycles, whether they cost $150 or $10,050, will go through a break-in period that requires attention from a professional mechanic to function properly over the long run. Your new bike has never been ridden before, so when you squeeze your brakes or shift gears the first few hundred times, the steel controller cables will naturally stretch a little. Because this stretch will alter the original adjustment, you may notice a change to the precision of your shifting, or your brakes may feel less responsive than when you first purchased the bike. Adjustments may be necessary due to the normal forces at work as you operate your new bike.
Service plans at other bicycle shops are often limited to a “30-day free tune-up” or a “complimentary 100-mile service.” The reality? Bikes don’t know time, and often the break-in of brakes occurs at a different rate than for shifters. That’s why Backcountry’s service commitment includes 3 years of complimentary tune-ups and adjustments; no strings attached.
Our Complimentary New Bike Service Plan Includes 3 Years Of:
- Shift cable tension adjustments
- Derailleur limit adjustments
- Brake cable adjustment
- Brake balancing adjustment
- Headset bearing adjustment
- Wheel bearing adjustment
- Wheel truing (first 6 months)
- Loose nuts and bolts
- Any part failure due to manufacturer defect or improper assembly
- Complimentary installation of accessories purchased from Backcountry at the time of your new bike purchase.
Our Complimentary New Bike Service Plan Does NOT Include:
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- Flat tire repair
- Periodic lubing as required under normal use and exposure to the elements
- Replacement of consumable parts such as tires, brake pads, chain, cogs and others due to normal wear and tear
- Repairs due to crashing or owner neglect
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Maintain Your Bike
Our 3-Year Complimentary Tune-Up & Adjustment Plan is our way of going the extra distance to ensure your complete satisfaction with your new bicycle. Keep in mind, however, that bicycles are machines that require periodic cleaning and lubing. Basic maintenance habits include keeping your tires properly inflated and your chain lubed.
Backcountry Bikes offers instruction in maintenance and basic repairs to help our customers be more self-sufficient with their bikes. Whether you do it yourself, or hire us to do your bike maintenance, we recommend an annual or semi-annual “tune-up” (depending on how often you ride your bike). Our service department performs tune-ups and other repairs as necessary, offering different options to suit specific needs. All Tune-Ups are complimantary for the first 3 years after purchase, but parts such as cables and housing, chains and mechanical parts are not included. Estimates are always free.
